Wednesday, May 22, 2019 6:41 AM

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UPC To bring all its services online with new website

The Urban Planning Council (UPC) has launched six major e-Services, as part of its e-Services Transformation Project, with a fresh new website.

In accordance with the Abu Dhabi Plan, the UPC has enhanced Government processes and customer user-experience at the click of a button, which is aligned with the Digital Transformation Agenda in the Emirate of Abu Dhabi.

The UPC’s six e-Services and impressive library of manuals and resources are now available on its revamped website,, which serves as Phase 1 of the e-Services Transformation Project.

This project is being rolled out in four phases and once complete, will offer an entirely multichannel digital experience in accessing UPC’s tools, services and resources.
With a clean streamlined look and accessible digital services, the website will act as a ‘one-stop shop’ for developers, other Government entities, students and Consultants, and Pearl Qualified Professionals, saving them both time and effort.

HE. Falah Al Ahbabi, Director General, Abu Dhabi Urban Planning Council said: “In line with the Abu Dhabi Plan, today marks a huge milestone in our digital transformation, which will bring all of our services online.

“With a customer-centric approach, the e-Services system will be available across various platforms to enhance user experience.

“The revamped website has a clean design and simple navigation, providing quick and easy access to our e-Services and a more comprehensive understanding of our standards and requirements.”

One of the e-Services in the initial roll-out are requests for Estidama training registration, which ensures stakeholders adhere to the UPC’s mandatory Pearl Rating System for the design, construction and operation of Complete Sustainable Communities.

The other e-Services are requests for enquiry meetings and PQP certificates, while developers can carry out various requests for Master Plan concept and detailed approvals, and Master Plan minor amendment approvals – all without having to visit the UPC office.

To ensure the UPC continues to provide a seamless and efficient digital service, developers and stakeholders will be encouraged to trial the six e-Services and submit their feedback between 24th May and 8th August.

Alongside these digital processes, the UPC’s library of resources is also available, including its 11 manuals to help drive and support Abu Dhabi's urban development strategy on topics including Urban Street Design, Neighbourhood Planning and Community Facilities Planning Standards.

Phase 2 of the e-Transformation Project is scheduled for Q3 and the mobile app will be launched by the end of the year, as part of the UAE Smart Government services. This will allow UPC customers to have information on their services requests, at their fingertips.